So after what amounts to 3 full years of being ‘under renovation’, and an additional year before that spent negotiating with a contractor who turned out to be an extreme idiot, my nerves are pretty frayed and I probably have an unreasonably low tolerance for mistakes and crappy workmanship. I’ll admit to that.
But as a consumer who is paying and has paid big bucks for work, should I not feel entitled to:
- Get what I want;
- Have good results; and
- Have it done in a timely manner, as promised?
I’m not sure I have the perspective necessary to see whether what I continue to experience is truly crappy or whether I’m suffering from clouded judgment or something worse.
In any event, here’s the most recent story: I hired a sprinkler repair guy. Sole practitioner. Website says he likes solving problems in existing sprinkler systems, rather than installing new. Sounded perfect for me. I made an appointment with him, for $75.
I only wanted the front sprinkler sorted out, as the backyard is a construction wasteland this year. Scheduling a time when he could make it over was difficult, and that should have been my heads up. But I really didn’t want to hire the big companies with huge overhead and that wouldn’t repair my tiny sprinkler system, but would rather argue to reinstall. I was on my holidays anyway, so if he came one day or the next, it didn’t really matter. He eventually came. He diagnosed. He said he would be back in two weeks, as he had a job to finish and then was away for a week.
He kept in touch. That’s the good news. But he didn’t come in two weeks. He didn’t come for six weeks. By this time my front yard was a desert and the landscaping that I had planned to do during my holidays was put off, waiting for the sprinklers to be done first. This allowed the weeds that I had spent hours pulling to regrow in triple force. My front yard is a weed bed.
Then, when he did come he didn’t have parts etc. and the job took two days, and the bill came in at twice the price estimated. And he wanted the bill paid immediately. I paid it and silently said good riddance.
I haven’t been able to use the sprinklers because the week after he was done, the landscapers came and promptly drove over one of my brand new sprinkler heads with a Bobcat, breaking it.
Why was the Bobcat on my dessicated lawn? Because the landscaper thought I wanted gravel in that spot, and they were preparing it by scraping the lawn off. Unfortunately for both of us, that wasn’t the plan and never was.
So, here’s really where the overreaction came in. I happened to be working upstairs on my stupid walnut floor which is taking forever to install, and I looked out the window when I heard them with the Bobcat. I saw it happen and I was appalled. My brand new sprinkler, which I paid a stupid amount of money for! Wah!
I ran out to the front and exclaimed at the worker and then ran inside again. I was embarrassed I’d done that. We straightened it out after, but I was that easily reduced to fury and impotent rage. I feel like I might have construction PTSD.